A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The University of Michigan seeks a proactive and detail-oriented OCIP & Builder's Risk Claims Liaison to serve as the primary intermediary in managing construction-related insurance claims for major university projects. Reporting to the OCIP & MBR Insurance Program Manager, this role collaborates with project teams, contractors, insurance carrier, and broker to ensure seamless claims processing and compliance with all insurance requirements. The Claims Liaison plays a critical role in risk mitigation, coverage analysis, and continuous improvement in the university's insurance program.

• Initiate, investigate, and coordinate General Liability (GL), Workers Compensation (WC) and Builder's Risk claims, guiding cases from initial incident reporting through resolution. 
• Act as the central point of contact and communication between project teams, subcontractors, insurance carriers, brokers, and defense counsel. 
• Review construction contracts, policy forms, and wrap-up program agreements to analyze coverage applicability, obligations, and defense strategies. 
• Ensure accurate and timely submission of loss reports, photographic evidence, and incident documentation to insurance carriers, and maintain loss runs. 
• Analyze loss trends, collaborate with safety and loss control teams, and set claim reserves to develop risk mitigation strategies. 
• Monitor and enforce subcontractor insurance compliance, manage certificate renewals, and ensure documentation is up to date. 
• Support administrative tasks including stakeholder reporting, regular presentation of claim trends and outcomes to senior administration, and advocacy of process improvements. 
• Committed to supporting fair practices and continuous learning in insurance administration.

• Bachelor's degree in business, risk management, insurance, or a related field (preferred). 
• Minimum 2-5 years' experience in construction insurance claims, especially involving OCIP/CCIP or Builder's Risk policies. 
• Strong working knowledge of construction contracts, insurance law and policy forms, and risk management principles. 
• Professional designations such as AIC, CPCU, or ARM are highly preferred. 
• Demonstrated ability to negotiate, analyze complex insurance matters, and communicate effectively with multiple stakeholder groups. 
• Proficiency with insurance administration software and Microsoft Office suite. 
• Excellent organizational skills, attention to detail, and commitment to collaborative teamwork.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.