A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Department Summary:

Michigan Dining comprises twenty on-campus cafes and markets, ten residential dining halls, Michigan Bakery, and the Michigan Catering unit. Our 600 professional and 1,300 student employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining operations.

Position Summary:

The Business Process & Technology Analyst (BPTA) is a limited-term role responsible for maintaining existing dining technology systems and workflows during a period of significant system transition.

This position ensures continuity of day-to-day operations by supporting current-state systems including menu management, point-of-sale (POS), meal plan, and catering platforms while permanent staff focuses on implementation of new systems. The role plays a critical part in minimizing disruption, maintaining data integrity, and supporting operational teams throughout the transition.

This position reports to the Assistant Director of Dining Systems for business operational matters, and also has a functional reporting relationship to Student Life Technology Solutions for technology and data governance.
 

Position Responsibilities (primary responsibilities and duties expected in this position totaling 100% allocation):

Current System Maintenance (80%):

• Maintain and update existing systems, including menu management, POS, meal plan, and catering platforms.
• Conduct regular data audits to ensure accuracy, consistency, and adherence to established data standards.
• Adjust system settings and manage user accounts and permissions across systems to support operational needs, assist in implementing established workflows, and ensure appropriate and secure access.
• Support the intake, setup, and organization of new items, categories, and vendor data according to established guidelines.
• Implement price changes, promotions, and discounts, ensuring accuracy across all sales channels.
• Deliver training and support for dining staff on current systems; maintain user documentation and troubleshooting guides.
• Troubleshoot and resolve routine system issues, escalating more complex concerns as needed.
• Ensure systems remain accurate, functional, and aligned with day-to-day operational needs.
• Perform additional responsibilities within the scope of the role based on operational priorities.

Support and Leadership (20%):

• Troubleshoot system issues and coordinate resolution with internal teams or vendors, escalating as needed.
• Provide guidance and day-to-day support to student staff, including assisting with task execution, resolving basic technical issues, and offering feedback for development.
• Collaborate with the Systems Support team to share insights, maintain data consistency, and ensure alignment across systems.
• Provide cross-coverage and backup support for team members to ensure continuity of operations.
   

• Bachelor's degree in information systems, computer science, business administration, and related fields, or relevant experience of 2-3 years with some certifications or classes in a technology-related field.
• Proficiency in common Microsoft Office software and/or the equivalent Google applications.
• A minimum of 1 year of experience training staff with varying levels of technical knowledge, utilizing diverse training methods.
• A minimum of 1 year of experience in customer service.
• At least 1-3 years of experience working with software systems, either in an administrative, technical support, foodservice or retail setting.
• A minimum of 1 year of experience with data entry, reconciliation, sales reporting, or data auditing.
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Position Responsibilities Criteria:

• Demonstrates strong personal and professional integrity, with a deep understanding of and respect for individual differences.
• Possesses excellent communication, interpersonal, and organizational skills, fostering effective collaboration and clarity.
• Demonstrates strong problem-solving abilities and adaptability in dynamic, fast-paced environments.
• Capable of managing multiple priorities simultaneously while effectively navigating change.

Working Conditions:

Must be flexible and able to adapt to change in a fast-moving, intense work environment. This individual is considered a critical employee and will be required to come to campus in the event of emergencies. This position is primarily required to work on campus, with some hybrid work as approved by their supervisor.

Physical Requirements:

Able to maintain a static position for extended periods. Able to assist with events and services in our dining halls, cafes, markets, and catering events as needed. Ability to move and transport objects weighing 25-30 pounds.

Direct Reports:

Supervises student staff.

 Other Information: 

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Selected candidates whose start date is 4/1/2026 or after, will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this role.

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Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.