A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Senior Clerical Supervisor is responsible for leading and managing a team of clerical staff supporting OR/PACU areas within the University Hospital (UH), Cardiovascular Center (CVC) and Pavilion (PAV). This position oversees a combination of office, clerical, and operational activities, serving as a crucial liaison between Pre-op/OR and PACU and ensuring the smooth, efficient functioning of non-clinical procedures and optimizing workflow in a dynamic, multifaceted healthcare environment. This position provides leadership, stability, and continuous improvement in the surgical clerical operations, partnering with other departments to assure the highest levels of operational effectiveness, staff competency, and patient and family experience.

Staff Leadership & Human Resources
 

• Directly supervise and mentor UH, CVC and PAV OR/PACU clerical staff, ensuring professionalism, service excellence, and ongoing development through coaching and training. Serve as clerical back-up when needed
• Manage all personnel functions?including assisting in training, scheduling, evaluating, disciplining, and recognition of staff?ensuring compliance with institutional policies and employment laws

• Oversee payroll, time approval, monitor attendance, and leave-of-absence activities (PTO/PTU/FMLA)

  
   

Operations & Process Improvement

• Plan, organize, and supervise daily clerical responsibilities and office functions; assess and schedule staffing to meet unit needs efficiently
• Act as a central point of contact for multiple departments, facilitating information sharing, systems integration, and problem resolution for unit-level challenges
• Ensure competency and continued professional growth of clerical team through ongoing education
   

Patient, Family & Guest Service

• Respond to inquiries and concerns from patients, families, clinicians, and other departments, working to resolve issues quickly and effectively
• Champion service excellence and patient experience as a consistent priority
   

Teamwork & Communication

• Cultivate an atmosphere of mutual respect, adaptability, and teamwork; consistently share information and resources to support optimal team performance
• Communicate and escalate concerns and issues appropriately to maintain operational integrity
• Assist in onboarding and training new team members and volunteers, helping Training Specialist to maintain accurate and current training documents and checklists
   

• Education: Bachelor's degree or equivalent combination of education and experience
• Demonstrated supervisory experience, preferably managing a large team: strong analytical, problem-solving, and conflict resolution skills
• Ability to work independently and collaboratively in a fast-paced setting
• Effective interpersonal and communication skills with an inclusive approach within diverse populations
• Proven ability to handle confidential materials and situations
• Working knowledge of university and departmental policies, rules, and regulations.
   

• Demonstrated commitment to service excellence and customer service
• Experience in Lean or process improvement initiatives
• Experience using EPIC
   

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This 40-hr, full-time position is Exempt and may require additional work hours for completion of projects or normal work.  This position may require weekends, nights, holidays and an on-call work schedule.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.