A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, please let us know how this role aligns with your career aspirations and skills. Submit both the cover letter and resume as one file, due to system limitations. 

This position is not eligible for immigration sponsorship.

For questions about this position or accommodation requests, please contact talent.acqusition@umich.edu
 

Dental Informatics supports the School of Dentistry's clinical, academic, research, and administrative missions through systems, services, and partnerships that help the School operate effectively. Our team works across a highly complex environment that includes clinics, classrooms, research spaces, and administrative offices, so clear communication, practical solutions, and strong collaboration are essential.

We are committed to delivering reliable support, improving processes, and helping the School adapt as technology, regulations, and workflows evolve. This role will join a team that values service, responsiveness, and close partnership with school leadership and operational areas.
 

The School of Dentistry is seeking a Training Lead to join our Dental Informatics team. Reporting to the Assistant Director of IT Programs, you will lead urgent, end-user training efforts for Epic and related systems that are currently supporting readiness for clinical care, teaching and learning, research, and administrative operations across the School of Dentistry. You will work closely with the CIO and school leadership on training strategy, governance, and immediate readiness needs, helping shape the approach to end-user training while coordinating with stakeholders across the School. You will also deliver role-based training, develop and maintain learning resources, partner with stakeholders, and use data to continuously improve training effectiveness and adoption.
 

You will work fully onsite at the School of Dentistry in Ann Arbor, MI, between the hours of 7:30am - 5:30pm, Monday - Friday. Occasional evening or Saturday support may be required.
 

Learn more about us here.

Key responsibilities include:

• Deliver role-based training (in-person and virtual) for faculty, staff, and students across clinical, academic, research, and administrative areas.
• Plan and coordinate training for implementations and Epic upgrade cycles, including curriculum updates and readiness communications.
• Develop and maintain accessible, workflow-based learning resources (e.g., online modules, job aids, workshops, assessments).
• Partner with SuperUsers and school stakeholders (Academic Affairs, IT, compliance, departments) to identify needs and align training to real workflows.
• Maintain training content on digital platforms (training website, LMS) so resources remain current and easy to use.
• Track participation and outcomes and use insights to improve training delivery, content, and learner experience.
• Support faculty and Academic Affairs in the effective use of the School's Epic curriculum environment and related instructional tools.
   

For a full job description, click here. 

• Bachelor's degree in a related field (e.g., education, instructional design/technology, healthcare informatics, information systems) or an equivalent combination of education and experience.
• 8+ years of experience designing and delivering training for complex systems, ideally in healthcare, higher education, or other settings strictly monitored by government agencies, licensing boards, or accrediting organizations
• Demonstrated experience training end users on EHR/ERP or comparable enterprise applications.
• Demonstrated experience adapting vendor materials into local, workflow-based training.
• Demonstrated experience with technology-enabled learning (e.g., LMS, online modules, multimedia, simulations).
• Demonstrated instructional design skills (needs assessment, learning objectives, evaluation/assessment).
   

The School of Dentistry is a leading dental school committed to excellence, inclusion, and service. The University of Michigan offers a comprehensive benefits package to support your health, well-being, and future planning, including:

• Generous paid time off (vacation, holidays, sick time, season days, paid parental leave).
• Retirement plan with two-for-one matching contributions after the first year of employment.
• Comprehensive health insurance options, life insurance, and flexible spending accounts.
• Work-life programs supporting personal and family life (child care, elder care, lactation resources, and mental and emotional health services).
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is located at the UM School of Dentistry in Ann Arbor, MI.

Hours of operation are Monday - Friday, 7:30 a.m. - 5:30 p.m. Clinics may operate until 7:30 p.m. one to two evenings per week and occasionally on Saturdays. System upgrades, critical fixes, and maintenance are performed outside of normal business hours, and this role may require flexibility during upgrade cycles and go-lives.

The School is committed to maintaining a safe and healthy work environment. As part of onboarding, candidates are required to submit immunization records to Occupational Health Services prior to the start date. Requirements include a two-step TB test for all new hires and proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be required based on public health guidance or job responsibilities.
 

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.