A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Position Summary:

You will help provide production support for the IT & A/V infrastructure, operations, and services across Student Life buildings, including Housing, Michigan Recreation, and University Unions. Your primary focus will be on supporting unit-specific systems and technology solutions. They include, but are not limited to, audio-visual equipment that is installed in multiple locations, such as conference rooms, lounges, multi-purpose rooms, classrooms, and Community Learning Centers. You will collaborate with, assist, and advocate for our unit partners. You will work with our shared service providers and vendors to address their business problems. We will achieve this through the integration of unit-specific enterprise systems. The goal is to ensure that solutions function as intended. You will excel if you have broad technical knowledge and an interest in learning new systems and technological applications.

You will report to the AV Supervisor on-site in Ann Arbor, MI. For the full job description, click here.
 

• Provide second- and third-tier technical support for audiovisual, classroom technology, digital signage, and IT infrastructure.
• Troubleshoot and resolve incidents across integrated systems (e.g., networking, Crestron AV equipment, enterprise software), performing root-cause analysis and restoring service quickly.
• Install, configure, and maintain audiovisual and IT infrastructure, including classroom technology, network-connected devices, and enterprise applications.
• Support onboarding and offboarding of Student Life staff by providing system access, equipment, and university technology resources.
• Collaborate with ITS teams, vendors, and campus partners to resolve complex technical issues and maintain reliable system integrations.
• Participate in an after-hours on-call rotation to support critical systems and ensure continuity of services.
• Assist with technology projects such as AV upgrades, new system deployments, and infrastructure improvements that enhance student and staff experiences.
• Maintain current knowledge of university IT policies, systems, and latest technologies, and mentor student staff on technical procedures and best practices.
   

• Associate Degree or a combination of education and equivalent experience or technology-related certifications.
• 1 or more years of related experience in desktop support and management tools, troubleshooting, and administering Windows or Mac systems and layered software.
• 1 or more years of related experience troubleshooting printing issues, A/V issues, or related technologies, like presentations
• 1 or more years of related experience managing and troubleshooting networks and using network tools.
• Experience with the use and upkeep of inventory systems.
• Experience with the use of a ticketing system.
• Experience with the use or installation of Crestron devices or similar systems.
   

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, we offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Selected candidates whose start date is 4/1/2026 or after, will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this role.

#studentlife

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.