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Competitive salary available based on qualifications, experience and education of the selected candidate.

Information and Technology Services (ITS) at the University of Michigan-Ann Arbor is seeking an Assistant Store Manager for the Tech Shop. This role plays a key leadership role in delivering an exceptional retail and customer experience across multiple campus locations. This position partners closely with the General Manager to recruit, train, and develop a high-performing team of sales associates, while ensuring day-to-day operations run smoothly and efficiently.

Blending hands-on retail management with strategic input, the Assistant Store Manager oversees staffing, merchandising, inventory control, and sales execution. They actively coach team members, optimize store presentation, and ensure product knowledge remains strong across the team. In addition, this role contributes to continuous improvement by recommending enhancements to products, programs, and business processes.

A strong customer focus is central to success in this position. The Assistant Store Manager serves as a trusted resource for students, faculty, staff, and families, providing expert guidance on technology purchases and delivering responsive, solutions-oriented service. The role also supports campus-wide initiatives, including managing Tech Shop Express vending operations and coordinating product availability across locations.

This is an ideal opportunity for a motivated retail professional who thrives in a dynamic environment, enjoys developing others, and is passionate about combining technology, service, and operational excellence.

OPERATIONAL MANAGEMENT (75%)

• Demonstrate effective leadership, interpersonal and communication skills, and quality service as evident by the ability to provide functional supervision for the operations of the Tech Shop sales team.
• Assist General Manager with interviewing and hiring of sales associates. Coordinate onboarding of new sales associates and performs regular performance checks with staff to ensure knowledge. Complete coaching. Create and distribute staffing schedule for store locations within Tech Shop staffing budget
• Create an attractive retail store space. Create stock diagrams to codify expectations. Train student staff in merchandising best practices. Maintain stock locations in the Tech Shop point of sale system.
• Participate as a member of Tech Shop staff to recommend products, programs and business process improvements to Tech Shop management.
• Demonstrate excellent customer service skills through active listening and problem solving. Advise customers (students and their parents, faculty and staff) on purchasing decisions for new computer systems. Direct non-Tech Shop queries to the appropriate service area of the university. Ensure all customer communications are promptly addressed.
• Help manage inventory, including product check-in and store transfers (under the direction of Tech Shop General Manager). Insure locations are stocked and escalate stock quantity issues.
• Responsible for merchandising products to ensure easy shopping and to drive sales. Responsible for cultivating a team who can maintain standards that are put in place.

SERVICE IMPROVEMENTS (10%)

• Actively drive collaboration across team members, support teams, campus partners and stakeholders to understand, propose, and implement improvement requests and opportunities. Guide and assist in the analysis, planning, and testing, and implementation of processes and solutions. Establish policies, procedures, and standards to support ongoing development and process improvements. Define and conduct tracking and trends analysis to improve quality and performance metrics.
• Demonstrates effective creative problem solving and flexibility when collaborating with team members and support teams to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage existing capabilities and meet customer and organizational expectations.
• Demonstrate relationship building and effective communication skills through active listening and frequent communication with department staff, customers, and support teams, resulting in understanding quality improvement needs, creating buy-in for enhancements, and collaboration with staff.
• Demonstrate quality service by advocating for customer and quality improvement needs, resulting in meeting or exceeding customer satisfaction metrics.

PROJECT MANAGEMENT AND SUPPORT (10%)

• Supports project activities by completing tasks to facilitate the implementation of new or changed systems, writes status reports, and updates logs in accordance with established methodologies. Provides input to ensure the planning and execution of deliverables meet the objectives of the organization and the customer. Prioritizes the completion of tasks and resolves issues to ensure compliance to project deliverables.
• Manage the execution of the resources to the project. Develops implementation and contingency plans, and timelines for projects. Provides status reports, exchanges relevant information with management and project teams, and meets timelines. Provides accurate time estimates for tasks, identifies impacted teams, and notifies management of potential risks and issues.
• Utilize leadership, analytical, and creative problem solving skills, interpersonal and communication skills, along with standard processes and methodologies, as evident by successful management, and implementation of projects (including upgrades) resulting in effective collaboration across the organization, and project completion that meets requirements and quality expectations and is on time.

DEVELOPMENT OF SELF AND OTHERS (5%) 

• Stays current with relevant advances in technologies. Responsible for maintaining and updating knowledge of IT policies and procedures, hardware, software and technical services. This can include: on-the-job training, attending technical courses or conferences, reading, research and testing. Develops and follows best practices and procedures and shares knowledge with team members.
• Demonstrates skill development by actively participating in growth opportunities for continuous development and improvement and applying new skills/knowledge to the job as evident by the ability to efficiently and effectively perform assigned duties, resulting in meeting or exceeding customer expectations and performance metrics.
• Demonstrates effective communication skills when providing training and mentoring to less-experienced staff, resulting in staff and teams using and implementing the latest policies, procedures and best practices to accomplish tasks.

• Bachelor degree or equivalent
• Minimum 3 years of retail or inventory management work experience.
• Experience in customer support/service role; must be friendly, outgoing and approachable

• Experience using inventory management or point-of-sale software.
• In-depth knowledge of hardware and software products.
• Some knowledge of University rules, policies and regulations and University environment.
• Experienced in cash handling with training in PCI (Payment Card Industry) compliance.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Dental and Vision Insurance
• Parental and Maternity Leave

The University of Michigan is an equal employment opportunity employer.