Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Operational oversight:

1. Provide day-to-day administrative supervision of qualified personnel performing ordering, verifying, and reporting of laboratory and sendout tests.

2. Schedule employees to provide adequate and equitable staffing in all areas.

3. Supervise and coordinate daily operational activities. 

4. Provide staff with ongoing information, education, and assistance to perform their duties.

5. Monitor and update workflow to achieve maximum productivity and quality.

6. Serve as resource person for technical and procedural problems from staff, management, and outside institutions.

7. Implement new and revised policies and procedures in the laboratory framework.

8. Establish an atmosphere that satisfies employees? physical needs and safety.

QC/QA/Compliance

1. Responsible for developing and monitoring quality assurance indicators and implementing course correction when needed. 

2. Assure that all remedial actions are taken whenever systems deviate from the laboratory's established performance specifications.

3. Coordinate, Implement and participate in monitoring the laboratory Quality Assurance Program. 

4. Assists with compliance of regulatory agencies (i.e., CLIA, CAP) rules and regulations.

Orientation/Training/Competency

1. Provides or coordinates orientation to hospital, lab, and department policies to all personnel.

2. Review and approve training checklists. Oversee and evaluate training of all personnel performing external result responsibilities and sendout resulting. Verifies staff are trained and competent prior to performing job responsibilities independently.

3. Oversees performance competency documents of personnel.

Personnel

1. Develop performance objectives for each employee and conduct formal reviews at least annually. Evaluate employee skills and assess educational and training needs periodically.

2. Provide timely and constructive feedback. Participate in the resolution of employee grievances. Counsel and discipline, as necessary.

3. Enforce attendance policy and assist with payroll for direct reports.

4. Review and approve vacation or other time off requests.

5. Provide an environment which motivates and enriches staff.  Assist staff in personal and professional development. Collaborate with staff to improve workflow and create efficiencies.

6. Create opportunities for self and others to obtain additional skills and knowledge through a variety of methods. 

7. Fulfill and assist employees with departmental continuing education requirements.

8. Communication and Teamwork ? Use effective communication including written, verbal, and information technology skills. Work effectively with others to accomplish goals.

9. Leadership ? Model professional behavior and serve as a resource for all medical and management staff. 

Management

1. Work in cooperation with the management team to optimize workflow, to continually improve operations, and to plan future changes for the laboratory. Actively participate in setting goals and objectives for the lab.

2. Take an active part in creating laboratory policy, organizational. decisions, selecting candidates, introducing new procedures, and selecting new equipment.

3. Work with Lab Manager to evaluate and recommend changes to the department including equipment, supplies, and staffing.

4. Keep Lab Manager informed of problems or changes in procedures that impact the section or shift.

Perform Job Duties

Maintain expertise/competency in one or more areas under supervision to be able to adequately assess performance of staff and to provide assistance in event of short staffing situations.

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

• An associate's degree in a related health science field or equivalent combination of education and experience with a minimum of 5 years of direct supervisory experience 
• Six years of clinical laboratory experience in a university setting, knowledgeable of CAP and CLIA standards and familiar with LEAN concepts involving process improvement.
• May requires frequent standing, walking, sitting, and hand pipetting for extended periods of time and the ability to lift up to 50 lbs.

1. Demonstrated management experience of professional and support staff in a CLIA Clinical Lab setting.
2. Excellent interpersonal and organizational skills.

3. Effective communication skills

4. Excellent written and oral communication skills.
5. Demonstrated ability to teach and/or train students, junior laboratory personnel in laboratory techniques and/or protocols.
6. Ability to work independently or as a member of our team. 
7. Excellent attendance, ability to multi-task, prioritize appropriately, and exercise good judgment.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This full time, 40 hour position will typically receive an average of 24 hrs/wk (60%) to accomplish their extra duties. This will vary at the manager's discretion based on the amount of supervisory work pending, and patient work or other projects that must be completed.  This position is Exempt and may require additional work hours for inspections, completion of projects or normal work.  This position may require rotating weekends, holidays and an on-call work schedule.

1. May work with hazardous materials.

2. May have exposure to noise from laboratory equipment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.