A cover letter is required for consideration for this position and should be attached as the first page of your resume (due to system limitations). The letter should address your specific interest in the position and outline skills and experience that directly relate to the role.

Reporting to the HR Records Supervisor, you will maintain and audit human resources and benefit information for our employees, benefit eligible students, retirees, survivors and COBRA participants. You will analyze system data to answer escalated employee questions related to their employment and benefits information. An area of your work is aligning policies, guidelines and eligibility rules with requested changes and following transaction processing procedures.

• Provide Tier III customer support by using your natural curiosity to solve customer problems with a focus on high-quality experiences.
• Interpret organizational policies to address our customer needs, process exceptions and audit system data.
• Understand plan changes and how they might affect benefits administration.
• Manage complex benefit transactions including union contract language.
• Deconstruct complex data to ensure we're resolving the actual cause, not just the symptoms.
• Implement and improve procedures and processes for all benefits processing.
• Consult with customers and teams by phone and email.
• Develop relationships and work with diverse teams across the organization.

• Bachelor's degree in business or an equivalent combination of education, certification, experience.
• Minimum of 5 years similar experience in a related role, with records management experience with some familiarity on benefits policies.
• Intermediate proficiency in interpreting HR and Benefits policies.
• Intermediate proficiency in analyzing data, including the use of Vlookup, Pivot tables and query to audit and reconcile complex benefit datasets across multiple relational systems.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

To review the comprehensive job description, please click this link: HRIS Benefits Implementation Specialist job description.

Candidates must be able to be lawfully employed in the United States; sponsorship to obtain such status is not available at this time.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off including family leave
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health, dental, and vision insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

The University of Michigan is an equal employment opportunity employer.