To be considered, please submit a resume and a cover letter as a single document. In your cover letter, briefly describe your interest in the role and how your experience aligns with the position.

About Ross:

The Stephen M. Ross School of Business at the University of Michigan is a globally recognized leader in business education, committed to building a better world through business. Through powerful ideas, purpose-driven leaders, and meaningful impact, Ross empowers individuals and organizations to make a positive difference. Our community is guided by core values that emphasize innovation, continuous learning, and excellence. Together, we strive to develop leaders who drive change and create lasting impact across industries and communities. Learn more about Ross here.

The Ross Proctor Coordinator leads the recruitment, training, and oversight of exam proctors to ensure secure, consistent, and high-quality exam administration across Ross. This role is responsible for managing proctoring operations, maintaining exam integrity, and ensuring all testing protocols and accommodation requirements are executed effectively.

In partnership with the Ross Accommodations Coordinator, this position supports the planning and execution of accommodated, regular, and conflict exams. The role serves as a subject matter expert on proctoring processes and plays a critical role in ensuring a smooth and equitable testing experience for faculty and students.

This position reports to the Faculty Support Senior Supervisor and may require evening hours during peak exam periods.

This hybrid position is based in Ann Arbor, MI, with an expectation of a minimum of three days per week on-site. This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

For additional details about the position, please review the full job description here. If you have questions, contact RossHRRecruiting@umich.edu.

Proctor Management (40%)

• Recruit, interview, hire, and supervise a pool of exam proctors.
• Design and deliver training programs to ensure proctors understand and adhere to exam protocols, accommodations requirements, and academic integrity standards.
• Forecast proctoring needs and establish proctoring shifts based on exam demand and complexity; conduct targeted outreach to fill high-need shifts.
• Monitor proctor performance during exam sessions and provide coaching, feedback, and corrective action as needed.
• Approve and reconcile proctor timesheets in Wolverine Access.
• Maintain appropriate staffing levels to support peak exam periods.

 Exam Coordination (40%)

• Partner closely with the Accommodations Coordinator to plan and execute proctoring support for all exam types (accommodated, regular, and conflict exams).
• Coordinate exam logistics by communicating coverage plans, connecting proctors and instructors, and sharing approved accommodation information as needed.
• Manage and distribute parking passes and reconcile parking tracking log.
• Develop and manage tools (e.g., SignUpGenius, surveys, tracking systems) to streamline communication and scheduling.
• Maintain accurate records of proctor assignments, exam coverage, and operational data.
• Monitor exam sessions to ensure compliance with established procedures and address issues in real time.
• Identify and implement process improvements to enhance efficiency and service delivery.

 Customer Service and Communication (20%)

• Serve as the primary point of contact for proctoring-related inquiries from faculty, staff, and proctors.
• Communicate clearly with faculty regarding exam support, logistics, and expectations.
• Provide guidance and troubleshooting for unique or complex exam needs.
• Build and maintain a reliable, engaged pool of proctors throughout the academic year.
• Collaborate with internal partners to ensure seamless coordination of exam operations.

• College degree or equivalent education.
• Minimum of 3+ years of administrative or operational support experience, preferably in a higher education environment.
• Demonstrated experience coordinating or overseeing the work and performance of others.
• High proficiency with Microsoft Office and Google Workspace.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous paid time off (Vacation, Holidays, Season Days, Maternity and Parental Leave)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible work arrangements
• Access to the onsite Fitness Center at Ross

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Salary Information:

The salary offer range for this position is $50,300 to $59,000. Salary offers are determined based on several factors, including a candidate's experience, skills, and qualifications, along with internal equity considerations. It is not common for new hires to be placed at the top of the range.

Job openings are posted for a minimum of fourteen calendar days. The review and selection process may begin as early as the fifteenth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.