The Family Medicine Residency Program Administrator continually assesses and manages a wide range of administrative activities to support the operation of the Family Medicine Residency Program, consisting of approximately 39 residents (House Officers) per year. As a member of the Program Administrative team, this role requires a clear understanding of overall program operations to provide effective cross-coverage, while maintaining a primary focus on resident scheduling and curriculum coordination.

Key responsibilities include developing, maintaining, and optimizing all program schedules, including block schedules, clinic schedules, and MedHub schedules, as well as ensuring alignment with rotation goals and objectives. This position requires a high degree of initiative, independent judgment, and the ability to promptly problem-solve in a fast-paced, time-sensitive environment.

Under the supervision of the Family Medicine Education Administrator, the Program Administrator works in close collaboration with the Program Directors to support the day-to-day administration of the Family Medicine Residency Program. This includes serving as a primary point of contact for Family Medicine residents/House Officers to address questions and resolve issues; maintaining accurate and detailed resident records in compliance with ACGME Residency Review Committee and Office of Graduate Medical Education requirements; and supporting adherence to program policies and the House Officer Contract.

Leadership

• Evaluate and standardize workflow processes and effectively troubleshoot and resolve issues that arise; often this must be done quickly given the nature of the work. 

• Communicate with other departments regarding activities of the training programs. 

• Assist with the UMHS Internal Review and ACGME Site Visit documentation.

• Assist in the creation of and oversee the maintenance of the House Officers schedules 

• Communicate with scheduling software team to ensure that programing stays up to date.

• Oversee the upkeep rotation schedules including goals and objectives for rotation. 

• Oversee Event Calendar Management 

Recruitment

• Oversee the proper scheduling of those involved in recruitment activities.

• Availability to greet applicants on interview days and help troubleshoot any technical difficulties

Credentialing and Orientation 

• Create Intern Orientation Schedule.

Administrative 

• Assist with proctoring in-training exams.

• Respond to daily emails from House Officers, Program Directors and GME Office. 

• Attend and participate in program meetings and activities.  

• Schedule annual meetings between resident and Program Director/Assistant Program Directors

• Bachelors degree or equivalent combination of education and experience

• 2-3 years of professional/administrative experience

• Demonstrated ability to make independent decisions to determine appropriate course of action within the context of policies and standards

• Demonstrated ability to analyze, compare and evaluate various courses of action within scope of the role

• Demonstrated ability to operate with independence

• Experience with creating and maintaining complex schedules 

• High attention to detail and timeliness/meeting deadlines in a must.

• Good communication skills

• 2 + years GME experience

• Experience in an academic health system

• Knowledge of University policies and procedures

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan is an equal employment opportunity employer.