Train into 7 different modalities covering staff scheduling gaps as needed.
Dynamic schedule working mostly days, sometimes requiring evening shift and potentially weekend coverage.
Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
Accurately verify patient information, including demographic details, medical history, and insurance coverage.
Serve as the point of contact between patients, healthcare providers, and administrative staff.
Communicate appointment changes, test results, or instructions to patients clearly and promptly.
Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care
Monitor waiting area activity and assure a clean, organized, and safe environment.
Promote personal comfort and convenience of patients and families by routinely checking their needs.
Provide information regarding hospitals and community services as needed.
Accurately record any phone messages and assure they are forwarded appropriately.
Utilize paging system to contact appropriate staff as required.
Prepare patient itinerary, consents, and all other appropriate correspondence.
Identify and track reoccurring operational problems and participate in resolution.
Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
Communicate with referral coordinator staff to ensure patient waivers are distributed as needed.