The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

The HR Coordinator Service processes HR transactions and is a service that U-M schools, colleges, and administrative units (collectively "units") opt-into.  The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests.

Reporting to the HR Coordinator Supervisor, the HR Coordinator Intermediate Associate serves as a member of the Human Resource Operations Team. You will provide administrative support to numerous University units across campus, engaging with them through a ticketing system. In this role, you will process job postings, job change requests, payroll changes, payroll reporting, special projects, other complex transactions, and audit inquiries. You will be working in a high-volume, transactional environment which requires a strong attention to detail. This position is expected to meet productivity & accuracy standards.

Work Location and Conditions:

Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. The home work environment should be free of distractions to ensure focus. You will have access to confidential information; therefore, the workspace should provide adequate privacy to protect sensitive information.  Equipment, including a laptop and monitors, will be provided for your use.  Occasional overtime may be required to ensure customer requests are completed on time.

Please note:

• Visa sponsorship is not available for this position
   

• Develop subject matter expertise in the area of HR through on-the-job training.
• Spend 80% of the time completing transactions.
• Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets.
• Manage job openings and HR job data in U-M software.
• Process employment records for staff, faculty, non-students, and students.
• Conduct a resume review and interview scheduling.
• Work in a collaborative environment with business partners, customers, and colleagues. 
• Participate in continuous process improvement projects.
   

• High school diploma or equivalent
• 1+ years of experience providing customer service 
• Intermediate level proficiency with data entry and computer skills 
• 1+ years of experience with business software solutions
   

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Seven paid holidays, one floating holiday, and four paid season days.
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.
 

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from the posting boards and filled.

The University of Michigan is an equal employment opportunity employer.