A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement of the University of Michigan School of Dentistry:
Enhancing health through education, service, advocacy, research, and discovery.

Vision:
As a global leader in integrated health, we drive innovation through groundbreaking research and transformative education, preparing future-ready leaders to deliver equitable, exceptional care and advance the dental profession.

Core Values:

Compassion: We approach each interaction with collegiality, empathy, and professionalism, recognizing the unique contributions of each individual.
Leadership: We empower each person to lead and contribute to our shared goals.
Excellence: We uphold high standards and drive progress in healthcare.
Responsibility: We promote integrity, professionalism, and accountability to ensure ethical decision-making.
Trust: We commit to an honest, transparent environment that fosters healthy relationships.
Creativity: We approach problems with bold thinking by crafting innovative solutions that benefit our community.
Belonging: We embrace and celebrate our diverse community by fostering a sense of inclusion and belonging.

Phone Management/Scheduling

• Answer incoming phone calls and respond to patient inquiries related to student clinic appointments, services, and availability.
• Schedule, reschedule, and cancel patient appointments based on clinic availability and dental student schedules.
• Assist with outbound calls for appointment reminders, follow-ups, or waitlist management.
• Accurately enter and update patient and appointment information in the scheduling system.

Student Support

• Coordinate with student providers, and clinic administrators to ensure proper appointment alignment and case assignments.
• Provide general information about the dental clinic's services and the student provider process.

Administrative/Customer Service

• Follow HIPAA guidelines to maintain patient confidentiality and data security.
• Identify and escalate complex issues to the appropriate supervisor or department.
• Maintain a courteous, professional demeanor with all patients and internal stakeholders.

• Graduation from High School or equivalent combination of education and experience
• Experience in scheduling in a medical or dental healthcare environment.
• Experience in entering patient information in an electronic health information system. 
• Provide excellent customer service and respond to patient concerns professionally. 
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is located at the School of Dentistry - 1011 North University Ave, Ann Arbor, MI 48109

We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.