A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement of the University of Michigan School of Dentistry:
Enhancing health through education, service, advocacy, research, and discovery.

Vision:
As a global leader in integrated health, we drive innovation through groundbreaking research and transformative education, preparing future-ready leaders to deliver equitable, exceptional care and advance the dental profession.

Core Values:
 

• Compassion:
  • We approach each interaction with collegiality, empathy, and professionalism, recognizing the unique contributions of each individual.
• Leadership:
  • We empower each person to lead and contribute to our shared goals.
• Excellence:
  • We uphold high standards and drive progress in healthcare.
• Responsibility:
  • We promote integrity, professionalism, and accountability to ensure ethical decision-making.
• Trust:
  • We commit to an honest, transparent environment that fosters healthy relationships.
• Creativity:
  • We approach problems with bold thinking by crafting innovative solutions that benefit our community.
• Belonging:
  • We embrace and celebrate our diverse community by fostering a sense of inclusion and belonging.

As a Patient Services Intermediate, you will provide intermediate-level customer service, clerical support, and administrative support in a fast-paced dental practice, ensuring efficient patient coordination, accurate scheduling, and effective communication with patients, providers, and staff.

• Answer and triage phone calls and messages from patients, referring physicians, and dental providers.
• Serve as referral and authorization coordination and/or scheduler.
• Clearly explain procedures, billing codes, and insurance-related information to patients and staff.
• Schedule and coordinate patient appointments, adjusting schedules based on provider availability.
• Enter procedure codes into scheduling systems to determine patient financial responsibility.
• Collect patient payments in accordance with established guidelines.
• Perform charge entry and reconcile daily cash collections per clinic standards.
• Maintain accurate patient records, including insurance details and billing information.
• Obtain and verify insurance authorizations and documentation following payer guidelines.
• Cover front desk responsibilities as needed, including during staff absences or extended hours.
• Mentor and train new staff; assist with onboarding and ongoing development.
• Collaborate with leadership to develop and improve standard operating procedures.
• Generate and manage weekly and monthly reports.
• Perform additional administrative duties as assigned.

• High school diploma or GED required
• 3 - 4 years of relevant healthcare experience, preferably in a dental setting
• Knowledge of basic dental and medical terminology
• Demonstrated experience managing complex scheduling in a fast-paced environment
• Exceptional interpersonal skills with the ability to work effectively in a team setting
• Strong communication skills, including active listening, written, verbal, and computer proficiency
• Proven customer service skills with professional telephone etiquette
• Ability to work independently while maintaining strict patient confidentiality
• Excellent organizational skills with strong attention to detail
• Ability to prioritize tasks, manage multiple responsibilities, and remain effective in a high-volume environment with frequent interruptions
• Experience with automated dental or medical billing systems preferred
• Reliable attendance and punctuality
• Ability to work flexible hours when needed

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance
• Life insurance
• Work-life programs to strengthen a workplace culture that supports personal and family life, including:
  • child care
  • elder care
  • lactation resources 
  • mental and emotional health services
• Flexible spending accounts for healthcare and dependent care expenses

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Monday - Friday, hours to be determined

School of Dentistry, 1011 N. University Ave, Ann Arbor, MI 48109

We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.