A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

As a premier, research-intensive academic medical center, The University of Michigan Medical School is world renowned with over $600 million in external research funding. The Medical School Office of Research proudly supports our internationally recognized researchers pursuing innovative science to improve the health and well-being of our patients, the citizens of Michigan, and beyond.  Our Team is constantly striving to enhance the research enterprise, including maintaining an investigator-focused infrastructure, facilitating and diversifying investigators? avenues for funding, and streamlining research processes. 

The Medical School Office of Research (OoR) is seeking an administrative services professional for its embedded Shared Services Team to provide financial, human resource, and customer service support to units of the OoR. The OoR Shared Services Business Specialist will report to the OoR Business Manager, often being in direct contact with and providing direct support to the thirteen OoR Unit Directors and their staff. 

Financial transactional support: 

• Travel and expense report creation and coordination with University's Shared Service Center; review of all travel and expense reports for compliance with University of Michigan and Medical School policies prior to employee's submission.
• Accounts payable; creation of eRequisitions, PeoplePay.
• Ongoing project grant/p-card/general account reconciliation following the University and Medical School policies/procedures to verify accuracy of transactions and chartfield assignments.
• Submit requests for OoR Business Manager approval to the University Shared Service Center for journal entries, new department id's and shortcodes; new/update supplier profiles.
• Perform monthly billing for multiple OoR units to include Service Unit Billing (SUB) and journal entries for upload; maintain tracking/reconciliation/reporting systems; report to unit director monthly billing and ytd recharge account status.
• Review and update SOPs related to all OoR Shared Services Team financial/administrative processes in preparation for annual internal controls GAP review.
• Assist with monthly reporting to OoR Unit directors on budget-to-actual account status by reporting status and anomalies to OoR Business Manager.
• Process other financial transactions, as requested.

Human resources transactional support:

• eRecruit transactions, including collecting required documents from hiring managers required for obtaining Medical School Administration and Michigan Medicine Human Resource approvals; creating job postings.
• Office of Research onboarding and offboarding.
• Building documentation for Personnel Action Requests (PARS) for submission to the University Shared Service Center for OoR Business Manager and Michigan Medicine Human Resources approval.
• Review and update SOPs related to all Team human resource processes in preparation for annual internal controls GAP review.
• Process other human resource transactions, as requested.

     Meeting, workshop, and event planning:

• Conduct polls and coordinate attendees? availability.
• Prepare/distribute agenda/meeting materials.
• Meeting room /venue scheduling/management. 
• Catering, a/v management and other logistics.
• Travel and guest arrangements.
• Proposal, monitoring, reporting of the OoR meeting, workshop and event planning budget and actual expenses throughout the year.
• Review and update SOPs related to all meeting, workshop, and event planning responsibilities.
• Other central office functions, as assigned.

Related duties and responsibilities:

• Manage the Team's OoRRequests@med.umich.edu email intake via Outlook and JIRA, create JIRA issues, ensure timeliness of requests? forward movement to completion, triage JIRA requests/issues to team members based upon specialty and workload at any given time, report status of JIRA issues/problems/etc. to Business Manager on a weekly basis.
• Partner with other OoR Shared Services Team members to ensure cross-coverage and assistance, as needed and assigned by the OoR Business Manager.
• Act as back-up support during vacations, sick time, etc. by triaging all OoR Shared Services Team internal and external inquiries via Team's OoR.Requests@med.umich.edu Inbox and JIRA software, and general OoR phone line.
• Maintain a working knowledge of Medical School Office of Research units, their capabilities, resources, personnel, and connections.
• Strong understanding of the Office of Research website ? location of information and unit contacts.
• Liaise with other Office of Research personnel to complete projects, as needed.

• Bachelor's degree or Associate's degree in business/accounting discipline.
• Minimum of one year of work experience in business operations/finance/accounting role.
• A strong financial aptitude; prior experience with a broad range of financial activities, including general ledger transactions and budget monitoring; familiarity with chartfields, shortcodes.
• Familiarity with human resource processes including PARs and eRecruit.
• Experience in customer-focused functions with demonstrated ability to interact effectively with a wide variety of people; consistently professional, even under pressure.
• Ability to provide outstanding customer service, delivering services and solutions that build trust among customers and often surpass customers? expectations.
• Clear and concise communicator with outstanding written, verbal, email communication skills and ability to adapt communication style to variety of audiences.
• Strong organizational skills with demonstrated attention to detail and experience creating financial reporting formats for leadership.
• Ability to focus on work at hand with interruptions throughout the workday.
• Self-starter with ability to prioritize work based upon Office of Research mission, values, and priorities; comfortable seeking advice when priorities are unclear; flexible to meet changing priorities.
• Models self-accountability and inspires others to do the same; acutely aware of and focused on quality outcomes.
• Strong follow through instinct both related to customers and teams/individuals assisting with resolution of a customer's request or completion of a project.
• Ability to act both independently and as a team, building trust among coworkers and campus partners; promotes, supports, and influences a culture of respect and civility.
• Familiar with and utilizes campus resources and thoughtfully refers customers to those resources when applicable.
• Displays resiliency in the face of complex work situations and other obstacles.
• Excellent attendance, punctuality, and dependability.
• Fluency with Microsoft Office (Excel, Word, PowerPoint, Outlook), Adobe.

• Three or more years work experience in business operations and financial/accounting  transaction roles.
• Has demonstrated ability to think creatively to develop solutions to problems and ability to develop processes and policies to improve efficiency and effectiveness.
• Knowledge of campus resources.
• Understands U-M Medical School Office of Research departments and activities.
• Working knowledge of University and Medical School policies and procedures, especially as they relate to financial and human resource transactions.
• Proficient with MPathways (especially Financials and Physical Resources System and Human Resource Management System), JIRA tracking software, Business Objects, M-Reports, Concur, Tableau.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan is an equal employment opportunity employer.