Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

The Allied Health Supervisor Associate for Surgical Specialties reports to the Administrative Manager Associate in Surgical Specialties for Ambulatory Care Services at Michigan Medicine (ACS), and partners with the Surgical Specialties Admin Directors, CPLs, and Nursing Director in regard to performance and management of staff.

Surgical Specialties is a Segment within ACS that provides ambulatory care leadership for the Departments of Ophthalmology, Otolaryngology, Surgery, and Urology. This position has dedicated effort to provide supervision and utilization management for the Surgery areas within Surgical Services. 

Essential Functions

• Supervision and direction given to staff and engagement in their professional development 
• Leads onboarding of new providers and staff, including UM standardized onboarding checklist and job-specific checklist 
• Handles hiring/discipline and firing 
• Provides feedback on operational issues involving providers in Specific assigned areas within Surgical Specialties
• Provides feedback/supervision/support/performance evaluation of assigned ACU staff 
• Identify opportunities for quality improvement and carry forward quality improvement initiatives 

Collaboration with Departments

• Collaborate with central authorization to mitigate loss of time due to no authorization and to fill last-minute cancellations 
• Works regularly with support services functions to ensure operational goals are met 

Patient Care

• Ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation 
• Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements 
• Collaborate with the ACU managers in Surgery to review incident reports and ensure appropriate follow-up 

Managing Productivity Performance

• Manage productivity metrics within service lines 
• Communicate performance metrics regularly with staff 

Core Responsibilities

• Regularly review processes to ensure ongoing compliance with institutional goals, objectives, policies, standards, and guidelines 
• Responsible for creating and managing staff schedules and time away 
• Evaluates supporting function operations, identifying areas for improvement 
• Foster collaborative environment by nurturing team-based care in a positive collegial and professional manner 
• Participate actively and provide data, action planning, and other administrative leadership to meetings 
• Coach, develop, and mentor team members 
• Provide training for all new employees and ongoing training to staff 
• Facilitate swaps and relinquishments of block time 
• Lead process improvement efforts 
• Troubleshoot and resolve ongoing operational issues 
• Other duties as assigned 

• Bachelors Degree or equivalent combination of education and experience
• 3 years of experience in surgery scheduling
• 2 years of experience working with Epic and Optime
• Demonstrated ability to facilitate teamwork necessary to leverage day-to-day operations
• Demonstrated effective communication, interpersonal and conflict management skills
• Demonstrated skill in change management and process improvement

• Prior OR scheduler supervisory/lead experience is preferred. 
• Knowledge of the University of Michigan policies and procedures. 
• One or more years? experience working with surgical specialties in an ambulatory care unit.
• Prior work experience in a surgical out-patient clinic setting
• Experience with process improvement and workflow development.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.