A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Provides basic customer services and clerical support to patients within either inpatient or outpatient settings and escalates more complex issues to more advanced positions, or leadership.

Being part of something greater, of serving a larger mission of discovery and care, that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance.
• Life insurance.
• Flexible spending accounts for healthcare and dependent care expenses.
• Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.

75%

• Handles patient communication through phone, in-basket messaging, patient portals, and multiple communication platforms. 
• Triage calls and route to the appropriate department when necessary. 
• Complete patient check-in/check-out, obtain consents, and process payments. 
• Schedule new and returning patient appointments. 
• Maintain accurate patient records and ensure HIPAA compliance. 
• Reconcile daily cash and credit card transactions per university guidelines. 
• Serve as a liaison between patients, providers, and administrative staff. 
• Prepare patient files, documents, and assist with follow-up services. 

25%

• Assist patients with questionnaires and provide required paperwork. 
• Communicate appointment updates and instructions promptly. 
• Support call center, referring clinics, and patients with telephone inquiries. 
• Deliver consistent, high-quality customer service. 
• Work independently and collaboratively in a fast-paced environment. 
• Demonstrate leadership and communication skills in issue resolution. 
• Perform additional duties as assigned. 
• Run basic clinical reports and work in-baskets when necessary.  
• Identify and track recurring operational issues and support solutions. 
• Respond promptly to messages, email, Google Chat, and Teams. 
• Provide coverage across multiple Oral Surgery and Oral Facial Pain Clinic sites. 

• High school diploma or equivalent. 
• 1 year of customer service experience (preferred). 
• Basic computer skills. 
• Ability to multitask in a fast-paced clinical environment. 
• Ability to communicate with diverse populations. 
• Understanding of insurance copayment information. 
• Ability to maintain patient confidentiality. 
• Strong oral and written communication skills. 
• Excellent organizational skills and attention to detail. 
• Reliable attendance. 
• Demonstrated enthusiasm, dependability, initiative, and prioritization skills. 
• Professional and positive demeanor. 

• Experience with computerized patient management systems. 
• Experience handling high call volumes. 
• Experience with check-in/check-out in medical or dental settings. 
• Familiarity with basic medical and dental terminology. 

Monday - Friday; hours to be determined. 

University of Michigan School of Dentistry 

1011 North University Ave

Ann Arbor, MI 

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.