The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests. Reporting to the Accounts Receivable Services Supervisor, you will be an important member of the Accounts Receivable team. Our Accounts Receivable Team processes financial transactions received by the U-M SSC from the University of Michigan community and their business partners. You will identify and apply payments on behalf of the university. You will be working in a high-volume, transactional environment that requires a strong attention to detail. This position is expected to meet productivity & accuracy standards.

Work Location

Work is 95% remote. Please note that occasional on-site presence may be required, so you must live within a reasonable commuting distance from Ann Arbor. You must have a high-speed internet connection and a designated working space. Equipment, including a laptop and monitors, will be provided.

Additional Information: 

The assignment may last up to 2 months. 
Schedule: Monday through Friday

• Research unapplied payments or payment discrepancies and complete the necessary corrections before the month-end close
• Post payments to university units or accounts receivable invoices 
• Assist with imaging Capital Call packets in support of the University Investment Office 
• Respond to internal and external payment inquiries by email/phone within 3 business days and document resolution steps in the ticketing system
• Perform other duties as assigned to support the team's daily priorities and operational needs
• Follow compliance requirements, university cash handling, and SSC policies; complete required compliance training and maintain necessary certifications.

• High school diploma or equivalent
• 1+ years of experience providing customer service
• Intermediate level proficiency with data entry & computer skills
• 1+ years of experience with business software solutions

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.