The Pediatric Specialties Ambulatory Care Unit (ACU) is the clinical home for children and families seeking care across multiple pediatric subspecialties at C.S. Mott Children's Hospital. The primary mission of the ACU is to partner with our doctors, nurses and other providers to deliver excellent care and customer service. This individual will share our priorities which include high quality medical care, excellent customer service, safety of staff and patients, efficiency, stewardship of resources and the ideal experience for our patients, families and employees.

Perks and Benefits:

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings
• Tuition Reimbursement
• Growth opportunities to higher seniority positions
• Management that provides quality training and direction

Applications to this posting will be considered for openings in the following areas:

• Pediatric Medical Specialty Clinic

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Being part of something greater, of serving a larger mission of discovery and care that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. With an abiding commitment to respecting the dignity of every individual, we foster an inclusive workforce in our values and actions. Working here means you're a valued member of the Michigan family where tolerance and acceptance of people of all backgrounds is our highest goal.

Why I Work At Michigan Medicine | Michigan Answers For Your Career 

• Responsible for the coordination of daily activities for Medical Assistants to ensure optimal clinical flow. Provides interpretation and instruction for policies, procedures and practices. Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for Medical Assistants. Provides in service training, acts as a preceptor and coaches the performance of Medical Assistants. Participates with leadership team to ensure effective clinical operations. Promotes and facilitates positive communication with the entire health care team. Performs and assists with clinical procedures and duties.
• Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports for the appointment (reviewing PSL, updating prescription information, etc.). Efficiently prepares the patient, based either on complaint or predetermined protocol assisting the patient when appropriate.
• Assists the provider during the patient visit to include routine procedures, ear irrigations, foot exams, collection and /or process of specimens for either on-site testing or preparing for pick-up. Able to confidently share test preparation with the patient/family.
• Continuously track the clinic patient flow and identify holdups and notify patients if the schedule runs behind. Prepares and assures patients are given appropriate and prepared paperwork (encounter forms, test requisitions, school or work forms, etc.).
• Prepares and administers all appropriate medications using the 5 rights and by written physician order. Ensure two patient identifiers are verified before administration of any medication. Document all medications correctly in CareWeb. Provide appropriate patient information sheets to the patient/caregiver.
• Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, pharmacy insurance authorization, and /or other requests. May facilitate the appointment process with clerical staff (overbooks or directly schedule). Also performs other assignments such as opening processes (QC testing), supply inventory and patient calls.
• Collaborate with nursing and physician staff to ensure optimal patient care.
• Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs. Actively participates in clinic and/or staff meetings.
• Acts as preceptor for orientation of new Medical Assistant staff and student externs. May also precept staff members that require performance improvement. Assures training is up-to-date for all staff on equipment and procedures.
• Perform administrative duties that may include weekly/monthly staff schedules, process improvements, change implementation, and evaluation preparation. Coaches and supports staff to promote improvement. Staffing plans are maintained to meet the needs of providers and patients. May be involved in the ordering process and strives to meet budgetary expectations.
• Actively participates in regulatory compliance activities.
• Coordinates use of exam/procedure room space. Supports multiple providers and/or specialties. Provides assistance with complex procedures and/or specimen collections. Takes initiative in identifying, acting, and following through on problems and tasks.
• Serves as a positive role model and is an integral member of the clinical leadership team. Communication is effective and positive with the entire health care team. Demonstrates proactive problem-solving skills and takes the initiative to identify, act and follow through on problems. Is able to consider the impacts of decisions/changes beyond the immediate work group. Acts as a key administrative resource in the manager's absence.
• Relates work and job purpose to UMHHC mission and commitment to putting patients and families first.
• Interacts effectively and builds respectful relationships within and between units and among individuals.
• Communicates effectively in ways that enhance productivity and build respectful relationships. Demonstrates active listening, written, verbal, and information technology skills. Shares relevant information.
• Seeks constructive approaches to resolving workplace issues.
• Adheres to high standards of personal and professional conduct.
• Responds positively to change, showing willingness to learn new ways to accomplish work.
• Fosters mutual respect and supports UMHS commitment to diversity. Promotes community building and diversity initiatives that help employees learn and respect each others' differences.
• Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures and protocols as appropriate by job function.
• Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.
• Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
• Performs other duties as assigned.
• Process patient care orders using the electronic ordering system may be required in certain areas.
• Performs other related duties as assigned.

• High school diploma or GED.
• Graduation from a medical assistant program or an equivalent combination of education and experience (5+ years).
• Experience working as a team lead.
• Knowledge of medical terminology.

• Additional formal education in a health care field.
• Certification as a Medical Assistant.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.