Shift: Mon-Fri, with late night rotation and weekend rotation

The Briarwood Center for Women, Children and Young Adults Ambulatory Care Unit (ACU) is a Patient Centered Medical Home in the Division of OB/GYN and Pediatric care, which provides team-based care to adult and pediatric patients. The primary mission of the ACU is to provide timely, high-quality, evidence-based, empathetic care to a population of diverse patients while also upholding the academic mission of Michigan Medicine through the education of medical students and residents. We are seeking a compassionate and enthusiastic Patient Services Assistant to join our clinic. This individual will share our priorities which include: high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families and employees.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Maintain accurate patient records and documentation,ensuring compliance with confidentiality and privacyregulations (HIPAA).?Accurately verify patient information, including demographic details, medical history, and insurancecoverage.?Serve as the point of contact between patients, healthcare providers, and administrative staff.?Communicate appointment changes, test results, or instructions to patients clearly and promptly.?Assist healthcare providers with administrative tasks such as preparing patient files, documents, andarranging follow-upservices.?May collectcash and credit card payments from patients using establishedguidelines to determine patientpay portion and provide receipt ofpayment.?Provides customer service to patients by facilitating business processes including appointment scheduling,check-in and check-out, pre-arrival and telephone triage.?Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA)
• Accurately verify patient information including demographic details, medical history, and insurance coverage
• Serve as the point of contact between patients, healthcare providers, and administrative staff
• Communicate appointment changes, test results, or instructions to patients clearly and promptly
• Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow up services
• May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment
• Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival, and telephone triage
• Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care

• Graduation from high school or equivalent combination of education and experience

• 1 year of customer service experience
• MiChart/Epic EMR experience
• Previous experience in an ambulatory care clinical setting
• Knowledge of medical terminology

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The Patient Services Associate position at Briarwood Center for Women, Children and Young Adults is an onsite position.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.