The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers financial and human resource transactional support for the university and health system.

The Business Office Intermediate Associate serves as a critical member of the Operational Support Team.  Each Intermediate Associate processes mail, provisions online system access, and provides facility-related support.  We work collaboratively as an onsite team providing administrative support for all operational teams. You will report to the Business Operations Supervisor.

The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests. You will be working in a high-volume, transactional environment which requires a strong attention to detail. This position is expected to meet productivity & accuracy standards.

Work Location:
You will be 100% onsite. The operating hours for the Shared Service Center are Monday - Friday, 8:00 am - 5:00 pm. Your working schedule will fall in between these times to ensure adequate onsite coverage. Equipment, including a laptop and monitors, will be provided for your use. 

Please note:
Visa sponsorship is not available for this position

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Seven paid holidays, one floating holiday, and four paid season days
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

• Receive, sort, and distribute inbound mail and manage outbound mail
• Identify, access, and complete facility and personnel issues that arise concerning safety, security, and emergencies
• Assist in onboarding new team members with office equipment
• Provide system access to multiple programs and other sources for all new/transferring SSC staff
• Onsite support for staff, including managing conference rooms, setting up AV equipment, and providing tech support.
• Manage inventory of office supplies and computer equipment
• Other duties as assigned

• High School diploma or equivalent
• 1+ years of experience providing customer service
• Intermediate level proficiency with computer data entry
• 1+ years of experience with business software solutions

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.