A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

This position will be a hybrid position working remote and onsite, with the onsite location being at the Huron Valley Professional building ? South Main Orthopaedic Clinic. This position will support the following clinics: Orthopaedic Surgery ? South Main Ortho, Taubman Ortho, Medsport, and Physical Medicine & Rehabilitation (Adult &Peds). 

The successful candidate will be required to actively participate in the department?s Lean initiatives, Service Excellence programs, maintain Cornerstone compliance, specific procedure competencies and knowledge of regulatory agency requirements.

This position will include a variety of patient support tasks including but not limited to:

• Managing fax servers
• Process medical documentation and upload to the appropriate EMR system. 
• Coordinate medical records for patients, physicians and staff by uploading into chart or sending through fax server to HIM for processing. 
• Provide customer service to referring providers, Michigan Medicine staff and faculty, and other healthcare professionals via multimedia communication channels.
• Provide expertise in navigating grid openings and closures and template redesign changes. 
• Effectively address urgent template closures and reschedule patients utilizing scheduling tools independently.
• Create template request forms for any needed template changes or new providers and request them through the service now cadence tickets.
• Provide formal training/onboarding to clinic schedulers on scheduling guidelines and functionality of scheduling tools.
• Scheduling in-clinic procedures
• Managing Inbasket
• Handle follow up requests from Ortho ED consults
• Other duties as assigned.

• High school diploma or GED.
• Minimum of one year of surgery scheduler or clerical surgery scheduling experience in an outpatient or inpatient clinical center or hospital setting. 
• Utilize discretion and appropriate judgment regarding sensitive and/or confidential matters.
• Experience working with Microsoft Office (Outlook, Word, Excel)
• Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines. 

• Minimum of three years of surgery scheduler or clerical surgery scheduling experience in an outpatient or inpatient clinical center or hospital setting. 
• Experience scheduling in both MiChart and OpTime 
• Knowledge of medical terminology
• Time management and ability to meet deadlines
• Computer proficiency in scheduling software and electronic medical records.
• Knowledge of CPT codes and ICD 10 codes
• Knowledge of HIPAA/Confidentiality.
• Strong communication and interpersonal skills.
• Ability to work professionally, effectively, and positively as a team member with staff. 
• Ability to work under pressure, be flexible, and manage multiple priorities. 
• Commitment to Service Excellence for patients, families, faculty, and staff. 
• Attention to detail, follow-through.
• Excellent written and verbal skills.

Monday - Friday 8am to 4:30pm (except for meetings or coverage when necessary).  We utilize flex scheduling to off-set hours worked in excess of 8 hours in any one day.

Hybrid Remote (work from home) / Huron Valley Professional Building

South Main Orthopaedic Surgery

2098 S. Main St. Ann Arbor, MI 48103

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended

The University of Michigan is an equal employment opportunity employer.