A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

To provide prompt and courteous support to patients, outside hospitals, doctors, technologists and any other customer that may need assistance.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

• Answer phone calls and emails and provide in-person support to patients and customers throughout the day.
• Contact external hospitals and facilities to obtain imaging for emergency department and inpatient cases as requested for both Mott and UH.
• Upload external imaging studies into Sectra accurately and efficiently
• Communicate with ER physicians regarding outside imaging requests.
• Utilize paging system to contact appropriate staff as required.
• Monitor OnBase for incoming release of information forms.
• Monitor Patient Portal requests for imaging.
• Create and mail CDs for patients, doctors, or external hospitals when requested.
• Send imaging electronically to external hospitals/facilities when requested.
• Communicate with PACS Team and User Support as needed to resolve issues and support operations.
• Send imaging to St. Joseph/Trinity Health when notified in MiChart.
• Monitor the tube station for any CD?s that may need to be uploaded.
• Assist in the training of new employees.
• Maintain cleanliness in the customer service area and light cleaning/stocking when necessary.
• Assist with Tumor Board preparation when needed.
• Monitor Teams Groups for requested imaging uploads.
• Assist with inputting data for Dexa Scans when needed.
• Prepare Litigation requests when notified.
• Assign MRI cases early in the morning before MRI Reading Room Coordinator arrives.
• Assign CT Neuro cases early in the morning before CT Neuro Reading Room Coordinator arrives.
• Pick up and sort paperwork and send it to HIM for scanning into patient charts.
• Assist in Reading Rooms when needed.
• Identify opportunities for improvement in departmental processes and procedures and provide recommendations to enhance workflow.

• Demonstrates a high standard of teamwork by demonstrating adaptability, dependability, flexibility, and willingness to share information and resources.
• Demonstrate the ability to work independently in a fast-paced, ever-changing, and potentially stressful environment.
• Demonstrate strong organizational skills with the ability to prioritize work effectively.
• Demonstrate professionalism, attention to detail, and the ability to follow direction and accept constructive feedback. 
• Demonstrate strong written communication skills, including correct spelling and proper grammar.
• Demonstrate strong interpersonal and verbal communication skills, including active listening.
• Demonstrate reliability, including maintaining excellent attendance. 
• High School diploma or equivalent
• Two or three years of experience in direct customer service role, involving face-to-face or phone-based patient/customer interaction.
• Basic knowledge of medical terminology.
• Availability to work holidays are required

• Knowledge of MiChart is preferred.
• Knowledge of Medicom is preferred.
• Knowledge of Sectra is preferred.
• Knowledge of Microsoft Teams is preferred.
• Previous experience in healthcare or radiology environment.
• Knowledge of health system policies and procedures.
• Basic understanding of radiology workflows, terminology, and imaging systems.

Monday-Friday 10:00am-6:00pm and every other weekend 4:00pm-12:00am (32 hours each week, Days off will vary)

University Hospital/Mott

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.