Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Assist with various procedures (arthrocentesis, wound care, etc.)
• Assisting patients with mobility restrictions, e.g. getting out of wheelchair on to exam table
• Basic clerical tasks that require proper telephone technique, basic typing, computer and data entry skills
• Basic medical assistant competencies (EKG, medical history, vital signs etc.)
• Clean and stock exam rooms
• Injections and specimen collection and processing
• Maintain supplies
• Obtain insurance authorizations
• Patient flow
• Provide patient with appropriate educational/preparation information for procedures
• Retrieve laboratory reports
• Work directly with physicians and nurses regarding patient concerns/issues/questions
• Work in MiChart electronic records (notes, update patient medication lists)
• Adheres to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others
• Documented history of excellent attendance and punctuality
• Effective time management skills/consistently uses available time effectively
• Excellent customer service skills
• Excellent interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues)
• May be required to cross cover other areas
• May be required to work overtime
• Strong attention to detail
• Works well with minimal supervision

• Completion of a Medical Assistant Program or equivalent combination of education and experience
• Moderate standing/walking, as well as, lifting, positioning, pushing and/or transferring patients.

• High school diploma or GED.
• 1-3 years of experience
• Knowledge of basic medical terminology

Assistant Level:

• 0-1 years of experience
• Some office experience.

• Previous experience in: ambulatory care clinical setting  
• MiChart
• Certification as a medical assistant
• Clinical data entry
• Lab monitoring programs
• Knowledge of University and Department of Internal Medicine policies and procedures 
• May be required to cross cover other areas
• May be required to work overtime
• Able to work in a fast paced customer friendly environment 

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

This posting is currently open only to internal candidates. External candidates may apply at Job IDs 258780, 258781, or 258782.

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.