A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Shared Services Center is seeking an experienced Senior Human Resource Generalist to provide support and leadership in the areas of employee relations, performance management, compensation administration, HR data analysis, succession planning, organizational development, and general HR consulting with the management and staff.  The successful candidate will also assist in executing the overall HR strategy and goals throughout the Shared Services Center. This position collaborates with the Finance and HR teams, as well as various management teams, to support and enhance organizational effectiveness, drive business results, and ensure that processes are consistently communicated and implemented.

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization dedicated to providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.

This position provides HR support to 340 non-bargained-for staff members and reports directly to the Human Resources Officer responsible for Finance and Shared Services.

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off, including vacation time, sick time, holiday and season days
• A retirement plan that provides immediate vesting and two-for-one matching contributions after 12 months
• Many choices for comprehensive health insurance
• Life insurance and long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Strong commitment to work/life balance

As an HR Generalist to the Shared Services Center:

• Provide strategic and tactical HR consulting to management and staff. Proactively update groups within Shared Services on HR related activities and initiatives.
• Partner with SSC leadership and the HR Officer to assess client business needs. Define the key priorities, associated strategies, and action plans to address problems/leverage opportunities.
• Facilitate collaborative problem-solving strategies to resolve employee relations issues through effective communication with all levels of employees.
• Recommend and implement recruiting and onboarding, selection, and retention processes.
• Perform management and employee training for HR policies and processes.
• Provide support to the unit in the areas of employee relations, performance management, retention, and staffing to achieve organizational effectiveness.
• Ensure open and frequent communication on HR matters within the organization.
• Proactively act as a subject matter expert group in recruitment and selection, employment policies and law, organizational development, and employee relations.
• Participate in the development of HR programs to support the growth and capability within the units.
• Stay abreast of current trends and issues within HR.
• Investigate and resolve complex employee issues and concerns, such as discrimination or harassment complaints, and any violation of University Policy.
• Identify compensation issues and recommend appropriate action.
• Collaborate with Finance and HR colleagues and assist with unit coverage as needed.

• Bachelor's degree in Human Resources (HR), Business, related field, or equivalent experience.
• Must have a proven track record of relationship building with both internal and external customers.
• Ability to work independently and in a team environment.
• Ability to quickly handle employee conflicts and differences, detecting perceptions and needs of employees, understanding and valuing employee differences.
• Ability to multitask, meet pressing deadlines, and anticipate needs. Highly proactive, with a strong degree of problem-solving skills, and a high sense of accountability for work tasks, and adaptability.

Hybrid work model - This position is primarily remote with onsite attendance required for regularly scheduled meetings with SSC leadership.  All flexible work arrangements are based upon campus partner and operational support needs and may vary from week to week. All work schedules must be approved by direct supervision.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.