A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. 

The C.A.R.E. Center is a central resource within the College of Engineering that works collaboratively with several units across the University to ensure comprehensive and cohesive support for our students, including our colleagues on central campus and Student Life. We strive to respond to all student inquiries through personal attention and care. We partner with students to coordinate support and communication. Our office provides a unique blend of services, as we assist Michigan Engineering students with personal, academic, or a combination of these matters pertaining to their experience within the University.

The C.A.R.E. Program Manager supports the College's efforts to enhance student academic success and well-being by executing priorities and initiatives set by College leadership, while applying the holistic support model used across the C.A.R.E. Center. This role requires a hands-on program manager who can take strategic direction and translate it into actionable systems and outcomes that foster student progress and accountability. The Program Manager coordinates and manages academic well-being programs, ensuring they align with institutional goals and support student success at all levels of the College. They collaborate with college and campus partners to streamline services, enhance academic support systems, and drive initiatives that promote both academic achievement and student well-being, while ensuring that students understand and meet the expectations for their academic progress.

Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of a top national public research institution, Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.

Program and Project Management

• Lead and manage academic and related student well-being projects from planning through implementation.
• Translate strategic priorities into actionable work plans, tools, and coordinated interventions.
• Provide operational follow-through on initiatives set by C.A.R.E. leadership and academic deans.
• Manage timelines, workflows, communications, and overall project delivery.

Data Analysis and Data-Informed Action 

• Review and analyze student academic performance data, advising trends, academic standing patterns, and program utilization metrics.
• Develop data-informed recommendations to improve academic support processes, interventions, and program effectiveness.
• Produce summaries, reports, or dashboards to support decision-making by the C.A.R.E. Director, ADUE, ADGPE, and academic partners.
• Implement program or process adjustments based on data insights.

Cross-Unit Coordination and Academic Support Alignment

• Collaborate with Academic Departments, ADGPE, ADUE (including subunits), and Rackham to align academic support systems, policies, and practices.
• Facilitate coordinated academic interventions and ensure consistent application of the C.A.R.E. Center's holistic support model.
• Support communication and collaboration with faculty, advisors, and campus partners regarding student concerns and academic pathways.

Systems Improvement and Student Success Strategy

• Identify opportunities to improve academic support systems, communication structures, and College processes that affect student progress.
• Develop and implement tools, resources, or processes that enhance student success.
• Apply expertise in academic advising, academic probation management, and student development to guide continuous improvement.

Additional Projects and Responsibilities

• Manage projects and initiatives assigned by the C.A.R.E. Director or academic leadership.
• Adapt to evolving institutional priorities and emerging student needs.
• Contribute to the development of consistent, evidence-based academic support practices across the College.

• Master's degree in higher education, counseling, student affairs, or a related field, or equivalent professional experience.
• Minimum of five years of professional experience in a higher-education setting, including academic advising, academic probation management, or student success roles.
• Demonstrated experience using data to assess programs, guide decision-making, or inform academic interventions.
• Strong organizational, analytical, problem-solving, and communication skills.
• Ability to translate high-level strategy into operational plans and measurable outcomes.
• Demonstrated ability to collaborate effectively across multiple teams and units.
• Ability to support students with varied academic needs and circumstances.
• Proven commitment to student success and well-being.
• Ability to manage multiple priorities; comfortable working independently and collaboratively.
• Strong judgment, professionalism, and attention to detail.

• Experience developing or managing academic support or student success programs.
• Familiarity with academic support systems, student data tools, data management, or program evaluation.
• Experience managing staff, budgets, or cross-unit initiatives within a higher education setting.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled at any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.