As a Business Intelligence Analyst Senior, you will help manage and report on key metrics for the Revenue Cycle Mid-Service team at Michigan Medicine. You'll collect, organize, and analyze data to help leaders and staff make informed decisions and improve business processes. You'll design dashboards and reports, ensure data is accurate, and suggest new computer-based solutions for business operations and electronic health records (EHR). In this role, you'll coordinate and test new system implementations and support ongoing operations. Your work will also help improve patient care, regulatory compliance, and revenue processes within the unit.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Characteristics, Duties, & Responsibilities:

• Work with leaders and staff to develop useful performance metrics and reports.
• Use advanced software to analyze data and spot trends.
• Write complex queries to retrieve data from multiple sources for reporting purposes.
• Create dashboards and data visualizations (for example, using Tableau).
• Investigate data trends to find issues and suggest improvements.
• Clearly communicate insights and findings to different stakeholders.
• Work with users to understand their needs and translate these into technical reporting solutions.
• Build and test reports, make changes as needed, and create documents describing your work.
• Ensure data is accurate and reporting methods are reliable.
• Help develop policies and procedures that support regulatory compliance.
• Prepare regular reports, such as financial summaries and quality metrics.
• Oversee the analysis of operational performance and staff productivity within Mid-Service units.
• Partner with health IT teams to design and test new system changes.
• Serve as an expert resource to help resolve business or technical problems.
• Support process improvement initiatives by maintaining visual management tools.
• Help manage changes as the revenue cycle and health information systems evolve.
• Design requirements and metrics to meet users' needs for health data analysis.
• Use Lean or High Reliability methods to help analyze and solve problems.

Skill Set:

• Analytical thinking and problem-solving using data models.
• Gathering requirements from users and collaborating with tech teams.
• Designing effective reports and data models to support analysis.
• Strong written and verbal communication across technical and business audiences.
• Critical thinking to integrate information and suggest improvements.
• Organizational skills and attention to detail.

• Bachelor?s degree in health informatics, Computer Science, Information Technology, or a similar field, or an equivalent combination of education and experience.
• At least five years of experience analyzing health information and business processes and developing IT solutions.
• Strong skills in analytics, math, statistics, and quantitative methods.
• Excellent communication skills, both written and verbal.
• Strong teamwork and interpersonal skills, working well with leaders, colleagues, and other departments.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Experience with data manipulation and extraction.
• At least five years of experience writing SQL queries for Oracle databases, and programming with PL/SQL.
• At least five years of experience creating reports or queries using tools like Crystal Reports, Oracle OBIEE, Hyperion Reporting, Business Objects, or similar.
• Experience working with healthcare clinical and financial data.
• Advanced knowledge and experience (1?3 years) with Microsoft Office applications.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.