The Senior Director of Care Management and Social Work is responsible for providing overall leadership, strategic direction, and operational management of Michigan Medicine's Care Management and Social Work programs. This role ensures seamless, high-quality, patient- and family-centered care across the continuum, including acute, ambulatory, and post-acute settings. The Senior Director leads interdisciplinary teams in advancing care coordination, utilization management, discharge planning, psychosocial care, and innovative partnerships with community and academic stakeholders.
As a senior leader, this individual partners with executive leadership, medical staff, and other healthcare teams to align departmental goals with Michigan Medicine's mission of excellence in clinical care, education, and research. The role also supports staff development, fosters a culture of respect and inclusion, and ensures compliance with regulatory, financial, and accreditation requirements.
Organizational Relationships
- Reports to the Associate Chief Nursing Officer (ACNO) for Primary Care and Post Acute
- Partners with the Medical Director for Care Management
- Work closely with Finance and Revenue Cycle teams to ensure optimized billing practices, appropriate utilization, and overall operational efficiency.
- Collaborates with nursing leadership, Department Chairs, hospital and ambulatory leadership, and the University of Michigan School of Social Work.
- Provides functional and administrative supervision for Associate Directors, Clinical Nursing Directors, Social Work Managers, Nursing Supervisors, Staff Nurses, Care Management Social Workers, Clinical Pastoral Education leaders, and support staff.