A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The University of Michigan School of Dentistry is looking for a dedicated Patient Accounts Supervisor to join our dynamic team. You will lead our team of Patient Business Associates and Insurance Registration Specialists, and one Insurance Registration Lead, and ensure seamless operations within our Patient Business Office. You will report directly to the Dental Business Office Manager. You will work onsite at the School of Dentistry at the University of Michigan campus in Ann Arbor, MI.

MDentistry: Advancing health through education, service, research, and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Belonging.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

• Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
• Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Being part of something greater, of serving a larger mission of discovery and care - that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance.
• Life insurance.
• Flexible spending accounts for healthcare and dependent care expenses.
• Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.

• Provide management to Patient Business Associates, Insurance Registration Specialists, and the Insurance Registration Specialist Lead (8 employees), including managing the team schedule, selection and assignment of staff, and assessing daily work flow and workload. 
• Approve the definition of responsibilities for the Patient Business Office team and complete performance evaluations and expectations. Interview, hire, and train new team members.
• Approve staff time off and time reports. 
• Monitor the attendance of staff.  
• Resolve operational issues and employee concerns for all staff
• Oversee the cash management process. Checking staff for accuracy, balanced cash bags, and reconciliation of collections. Prepare deposits for the bank. Prepare and create daily, monthly, and year-end financial reports for leadership
• Attend meetings to represent the Patient Business Office and Insurance Registration Team and report information back to staff. Provide direction to front desk staff regarding the collection of pre- and post-service patient liability, and direct work load priorities. Handle confidential information with care. Work in direct partnership with the front desk and leadership  
• Maintain strong relationships across the school, with an emphasis on internal and external customer service

• Bachelor's degree or equivalent combination of experience and education 
• At least 2 years of experience supervising a medical or dental office, including cash management 
• At least 3 years of experience in a dental or medical billing setting that includes experience with prior authorizations of Medicaid and Healthy Michigan policies
• At least 3 years of experience with a computerized patient management system
• Progressive knowledge of spreadsheets such as Excel and Google, and other Office products; perform functions in Excel and Google that allow for increased productivity and efficient use of information. Ability to use these tools to develop reports for presentations to leadership.
• Ability to work with diverse constituencies
• Ability to work within a team and exercise judgment; respect for confidentiality and discretion

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Candidates for this position must be legally authorized to work in the United States. Visa sponsorship is not available for this position.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.