BASIC FUNCTION AND RESPONSIBILITY
In addition to the duties below, the supervisor may also perform the duties of a senior technologist (smaller laboratories, fewer than 6 direct reports).
Operational Oversight
A. Personnel
- Create job descriptions, postings, and perform justifications.
- Participate in Interviews, select and extend job offers to potential employees.
- Provides or coordinates orientation and onboarding to lab and departmental policies to all testing personnel.
B. Training, Competency and Education
- Create educational opportunities for self and others to obtain additional skills and knowledge through a variety of methods.
- Fulfill and assist employees with departmental continuing education requirements.
- Oversee and evaluate training of all personnel performing laboratory testing.
- Review and approve training checklists. verify staff are trained and competent prior to performing independent testing on patient samples.
- Manages performance competency documentation for testing personnel.
C. Staff Engagement
- Develop annual team objectives in coordination with laboratory section.
- Determine performance objectives for each employee and conduct formal reviews quarterly.
- Evaluate employee skills and assess educational and training needs.
- Provide an environment that motivates and enriches staff based on engagement activities and survey feedback.
D. Departmental responsibilities
- Review and approve paid time off requests.
- Approve payroll for direct reports.
- Provide day-to-day administrative supervision of qualified personnel performing testing and reporting of high complexity test results.
- Schedule employees to provide adequate and equitable staffing for all areas.
- Oversight of inventory control process.
- Communicate pertinent information via emails staff meetings and huddles.
- Implement new and revised policies and procedures in the laboratory framework.
- Serve as technical resource for staff, pathology operations, Mlabs clients and outside institutions.
- Working knowledge of departmental documentation control systems, laboratory information systems and other business systems utilized by Michigan Medicine.
E. Discipline.
- Provide timely and constructive feedback to staff.
- Participate, or initiate, in resolution of employee grievances.
- Coach, counsel, and discipline as necessary.
- Enforce policy items such items as attendance, dress code and code of conduct.
F. Testing
- Monitor and make changes to workflow achieve maximum productivity and quality.
- Collaborate with the CLIA designated Technical Supervisor to implement test development and validation of protocols and methodologies.
- Coordinate with the CLIA designated General Supervisor to assign and direct new test development.
- Write new and revised procedures, validation and implementation plans for assays and instrumentation.
- Awareness of information technology tasks, including writing service tickets and monitoring ongoing HIS/LIS projects.
- Maintain expertise/competency in one or more areas under supervision to adequately assess performance of staff or assist in the event of short staffing situations.
G. Quality Assurance, Quality Control and Compliance
- Responsible for monitoring test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained.
- Assure that all remedial actions are taken, or appropriate escalation is initiated, when test systems deviate from the laboratory's established performance specifications.
- Responsible for reviewing all high complexity testing performed by trained high school graduates qualifying as high complexity testing personnel within 24 hours when a CLIA qualified general supervisor is absent.
- Implement, coordinate, and participate in monitoring the Laboratory Quality Assurance Program
- Assist with compliance of regulatory agencies (i.e., CLIA, CAP) rules and regulations, and implement changes as needed.
- Coordinates regulatory inspections of the laboratory.
H. Management
- Coordinate with the management team to optimize workflow with the laboratory, to continually improve operations and to plan future changes.
- Actively participate in setting goals and objectives for the lab.
- Take an active part in creating laboratory policy, organizational decisions, introducing new procedures, and selecting new equipment.
- Work with Laboratory Manager to evaluate and recommend changes to the lab including equipment, supplies and staffing.
- Collaborate with Laboratory Manager to prepare yearly budget, including cost analysis for validation and tests, test changes, personnel, and improvements.
- Inform Laboratory Manager and Pathology leadership of problems or changes in procedures that impact operations.
- Review and update tests in Pathology Handbook to include test-down notifications and coordinate send outs, as needed.
I. Other duties
1. Perform on departmental or laboratory projects, as assigned.
SUPERVISION RECEIVED
- Administrative Supervision is received from the Laboratory Directors, Operation Director, Laboratory Managers and Chief Technologists.
- Functional supervision is received from the Medical Director, Laboratory Directors. Operation Directors, Laboratory Managers and Chief Technologists.
SUPERVISION EXERCISED
- Administrative supervision is exercised over Laboratory Technicians, Medical Laboratory Scientists, Medical Laboratory Scientist Specialists, and Senior Clinical Technologists.
- Functional supervision is exercised over Specimen Processors, Laboratory Technicians, Medical Laboratory Scientists, Medical Laboratory Scientists Specialists, Senior Clinical Technologists, and other assigned staff.