The College of Arts, Sciences, and Letters Advising and Academic Success office has an exciting opportunity for a student who is customer service oriented, flexible, calm under pressure, fun, and professional. We are in need of up to three Student Assistants to join our team for fall (with the possibility of staying for winter semester). 

• Answering phone calls and directing calls to appropriate office
• Scheduling appointments for students
• Clerical duties
• Routing paperwork to appropriate staff
• Google Drive file maintenance
• Special projects
• Assisting students/faculty with questions at the front counter
• Monitoring office e-mail and responding to general requests or appointment requests
• Report lost and found items to Police & Public Safety
• Other office duties as assigned

• Proficiency in Google Drive.
• Able to manage information in a confidential and professional manner.
• Professional etiquette, in person and on the phone.
• Ability to accurately handle multiple tasks while performing exceptional customer service.
• Ability to identify priority concerns and prioritize tasks.
• Demonstrated ability to take initiative, and to follow through on tasks.
• Reliable and timely attendance.
• Ability to work Tuesdays and Thursdays from 2:00-5:00

• College Work Study preferred.
• Availability for opening and/or closing shifts.
• Experience with Salesforce.
• Experience with Banner.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

The University of Michigan is an equal employment opportunity employer.