A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Health Information Technology & Services (HITS) plays a role in Michigan Medicine's success by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support.  HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

The Network and Communication Support Services team within the Enterprise Platform division is seeking an experienced and motivated individual to join our team and assist in designing, implementing, and maintaining our wired and wireless networks in an enterprise 24/7 environment.

You will need significant experience with Cisco switches, routers, and wireless technology, supporting Cisco wireless solutions.  You will possess strong knowledge of Ethernet, TCP/IP, and routing, as well as a solid understanding of DHCP and DNS.  You may also have equivalent experience with Juniper Networks or Aruba Wireless.

Division Overview

The HITS Enterprise Platform (EP) division secures, manages, and architects Michigan Medicine data centers, networks, and communication infrastructures. The team is responsible for all Michigan Medicine IT-related technical infrastructure, including data centers and communication facilities; wired, wireless, and in-house cellular networks; spectrum management; communication; audiovisual services, complex device management; fiber/wiring plant; hosting; directories, databases, and storage; and continuity of operations institution-wide.  The team collaborates with partners across Michigan Medicine to ensure the institution's technology infrastructure is secure, stable, reliable, scalable, and economically managed. 

The HITS Network Support Team at Michigan Medicine is seeking a candidate to fill the role of Network Architect Intermediate.  This role includes work in network engineering, architecture, infrastructure support, cloud networking, and automation.  Complex technical problem-solving skills and adaptability are crucial for success.

Network Engineering - 25%

• Lead network upgrade, depreciated replacement, and network design for facilities projects.
• Lead physical installation of network and other equipment, configuring switches and routers.
• Perform network access and distribution design, equipment specification, procurement, project management, and scheduling activities.
• Produce engineering and installation design documentation, as well as test plans, as required.
• Create and maintain network documentation using Visio and Microsoft Office products.
• Review engineering products (drawings, equipment lists, etc.) for completeness and correctness.

Network Infrastructure Support - 25%

• Coordinate network circuit activation, changes, and decommissioning on existing fiber optic and copper cable infrastructure.
• Document technical solutions, procedures, and standards.
• Lead Connected Real Estate (CRE) network projects.
• Manage service incidents and requests in ServiceNow.
• Monitor and manage the network infrastructure, perform performance analysis and reporting, and optimize network configurations to ensure optimal performance.
• Participate in the Major Incident processes.
• Perform network equipment firmware and software upgrades during non-business hours.
• Process incident and service request tickets on a rotating schedule.
• Provide 24/7 on-call support in a rotating weekly schedule.

Complex Technical Problem Solving - 25%

• Collaborate in resolving complex technical issues across the enterprise.
• Collaborate with network architect colleagues to troubleshoot network connectivity problems and determine if they originate on-premises or in the cloud.
• Coordinate testing and troubleshooting of enterprise copper and fiber circuits.
• Provide second- and third-tier support for network incidents.
• Responding to and resolving issues with the network environment.
• Work with Michigan Medicine and ITS colleagues to identify and resolve network problems. 

Network Architecture - 10%

• Collaborate with network architecture colleagues to evaluate new technologies.
• Participate in developing architecture and best practices for wired and wireless networks.
• Participate in the writing and evaluation of RFIs and RFPs.
• Stay up to date on the latest technology and trends in the industry.

IT Modernization and Automation - 10%

• Help modernize processes by leveraging automation and scripting to streamline network provisioning and maintenance tasks.
• Support the development of cloud network solutions in accordance with best practices
• Utilize cloud-based network management systems, such as Cisco DNA Center (DNAC), Meraki, SD-WAN, and ThousandEyes, among others.
• Be committed to continuous learning, as our network team will be at the forefront of technological advancements in cloud networking.

General Administrative - 5%

• Attend periodic meetings with leadership.
• Participate in routine staff and project meetings.
• Provide status reports as directed.
• Read and respond to email daily.
• Be flexible and adaptable to evolving technologies and industry trends, such as cloud platforms and environments.

• Bachelor's degree in computer science, information technology, or equivalent combination of education and experience.
• Three or more years of experience implementing and managing complex Cisco network infrastructure.

• Cisco CCT, CCNA, CCNP, or other network certifications.
• Certifications in AWS Certified Solutions Architect, Azure Administrator, or Google Cloud Professional Cloud Network Engineer.
• Experience working with Cisco Catalyst 9300 and 9400 switches with dual supervisors.
• Experience working with Cisco 4400, 8000, and 9500 series routers.
• Experience working in a healthcare or other 24/7 enterprise network environment.
• Experience with VLAN, VRF, subnetting, switch and router configuration, and Cisco IOS code deployment in an enterprise network.
• Experience with UPS equipment used in powering network and telecommunications equipment.
• Experience with programming or scripting is necessary for automation and network management.
• Experience with network documentation.
• Experience with Information Technology Service Management (ITSM) using ServiceNow or similar. 
• Experience with Cisco Meraki, MX 68 routers, and switches.
• Experience with Cisco DNAC, Meraki, or SD-WAN.
• Experience in troubleshooting copper and fiber cabling infrastructure.
• Experience supporting DHCP and DNS operations and technology in a large, complex environment with Infoblox or a similar management tool.
• Experience supporting Cisco's Identity Services Engine (ISE) and Cisco license management.
• Experience reviewing vendor invoices and submitting them for payment.
• Experience obtaining vendor quotes and submitting purchase requests.
• Experience implementing new technologies in a large organization.
• Experience designing and implementing scalable cloud network solutions on AWS, Azure, or Google.
• Experience deploying and troubleshooting Cisco 9000 series wireless access points using Cisco DNA Center.
• Familiarity with single-phase electrical power distribution for network equipment.
• Familiarity with Splunk, Syslog, SQL, or other log aggregation tools.
• Familiarity with virtualization technologies such as VMware, Hyper-V, or KVM.
• Knowledge of SNMP, Intermapper, Cisco Thousand Eyes, and other enterprise network monitoring tools used to monitor both on-premises and cloud infrastructure.
• Knowledge of electrical power distribution for network and telecommunications.
• Knowledge of 802.11a/b/g/n/AC/AX and the 2.4, 5, and 6 GHz wireless spectrum.
• Knowledge of 802.11 wireless security standards such as 802.1x, certificate authentication, WPA, WPA2, and WPA-PSK. 
• Knowledge and experience designing, supporting, and troubleshooting a wireless network infrastructure.  Including experience with Cisco wireless controllers.
• Proficient with Visio, Microsoft Office suite, and SharePoint.
• Demonstrate well-rounded communication skills to interact with end-users, management, and vendors effectively.
• Excellent interpersonal, communication, and organizational skills with the ability to collaborate with staff at all levels.
• Strong customer service skills.
• Work collaboratively with other teams and colleagues who possess subject matter expertise or business knowledge.
• Ability to work and prioritize tasks in a fast-moving and dynamic environment.
• Ability to work independently, manage time, meet deadlines, and provide project status.
• An ability to lift (or push/pull) up to 40 pounds and install equipment in telecommunications rooms.

This position is being offered as a Hybrid position.  There will be times when it will be appropriate for you to work from home.  There will be other times that you will be required to work onsite for meetings, network deployment, and operations.  This position will be approximately 40% remote work.

Working outside of regular business hours and on weekends is required for this position.

On-call rotation is required for this position.

The work requires travel to various locations on and off the University of Michigan campus in Ann Arbor and throughout southeast Michigan.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits 

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.