A cover letter and resume are important submissions for our hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how you will align with your career skills. Submit both a cover letter and resume as one file (because of system limitations). These documents will be used to assess communication skills and your attention-to-detail.

We are looking for a Student Account Assistant to join our Student Financial Services team in Financial Operations. The Student Financial Services area invoices, collects payment from, and provides customer service for the more than 53,000 students enrolled at the University's Ann Arbor campus. You will serve an important role as the initial contact for student financial account inquiries.

• Answer inquiries and requests received by phone and e-mail from students, parents or University departments concerning student account activity. Review student accounts for accuracy and initiate corrections.
• Post and reconcile enrollment deposit transfers and deferrals.
• Review current term error list for Graduate Student Assistant Tuition Waivers and process corrections. Review and adjust prior term waivers as requested by students and University departments.
• Review accounts to be collected and update on-line collection list to create system-generated dunning notices (e.g. 1st notice "Urgent" letter, 2nd notice "Final Letter"). Review accounts and determine whether to send to Student Loan Collections for further collection efforts or initiate account write-off.
• Review monthly past-due participant payment plans and cancel delinquent plans. Answer questions and advise students or parents on payment plan budgets and policies.
• Research and process approved student account refunds.
• Review and respond to requests for late payment fee reversals and process late payment fee if appropriate.
• Perform other responsibilities as assigned.

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Flexible work environment
• Generous time off
• A retirement plan that provides two-for-one matching contributions
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

• Completed your high school education, with a college degree recommended.
• One or more years clerical experience in a business office or University setting.
• Passion for high-quality customer service.
• Demonstrated ability to contribute to a positive work environment and work independently in a team setting.
• Excellent organizational skills and ability to handle multiple tasks with varied deadlines.
• Ability to correspond appropriately with a variety of individuals from diverse backgrounds.
• Ability to handle difficult conversations.
• Working knowledge of PCs and desktop software and Google.

This is a full-time position and reports to the Student Financial Services General Accounting Manager. As part of the University of Michigan Finance Division's Future of Work initiative, work may be both onsite and remote based on the business needs of this position. Currently, you will be primarily remote.

NOTE: Candidates for this position must be legally authorized to work in the United States. Visa sponsorship is not available for this position.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.