A cover letter is required and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experiences that directly relate to this position.

The Mary A. Rackham Institute (MARI) at the University of Michigan is currently hiring for the position of Patient Services Associate. As a vital member of our team, you will play a crucial role in providing frontline support to our clients. This involves handling incoming calls and assisting individuals with various tasks, including scheduling appointments, facilitating check-ins, processing co-pays, and ensuring clients complete necessary paperwork.

Learn More About the Work We Do at MARI

• Visit the MARI webpage to learn more about our Institute. The page was designed for recruiting trainees but provides insights into our training approach, the people involved, our office, and life in Ann Arbor. 
• Check out the 2024  MARI annual report to learn more about the depth and volume of services we provide, who our clients are, and more. 

As part of the front office team, you will work alongside committed, knowledgeable colleagues who ensure compassionate and helpful interactions for MARI clients.  The day-to-day job responsibilities of this position include: 

• Welcoming clients for check-in and check-out, including collecting co-pays. 
• Scheduling appointments for new and existing clients. 
• Auditing client and clinical schedules for accuracy.
• Distributing client digital paperwork and collecting registration paperwork (i.e. signed consent forms, new client forms, measures and insurance cards).
• Set-up of clinical-based questionnaires for certain clients. 
• Helping out as necessary on other administrative tasks and responsibilities.

• High school diploma or equivalent.
• 1-2 years of working in a healthcare setting (or related field), completing administrative tasks with sensitivity and accuracy. 
• Excellent verbal, written, interpersonal, and organizational skills.
• Proven ability to work with faculty, students, and staff.
• Outstanding attention to detail. 
• Ability to maintain individual rights to privacy and confidentiality (i.e., HIPAA and PHI protection). 
• Excellent customer service skills and comfort discussing and collecting co-pays.
• Demonstrated experience with Google Workspaces, including Gchat, Gmail, Google docs, sheets, calendar, and forms.

Initially, this position will be 100% onsite, however one remote day may be available. Office hours are Monday through Thursday 7:30am - 7pm and Friday 7:30 - 4pm. Schedule may vary, one closing shift required.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.