Provide clerical, administrative, and patient services support for the Post Liver Transplant patient population.
Provide dedicated administrative support to five Post Liver nurse transplant coordinators and their assigned patient panels.
Schedule and coordinate Post Liver clinic appointments, return visits, laboratory appointments, diagnostic testing, imaging, procedures, and other follow-up services.
Assist with coordinating multiple appointments and testing requirements associated with ongoing post-transplant care.
Complete appointment, laboratory, testing, and other patient reminder calls.
Follow up with patients regarding outstanding appointments, laboratory testing, diagnostic studies, records, forms, and other administrative requirements.
Assist with rescheduling missed or cancelled appointments and testing.
Support clinic preparation and pre-arrival activities for Post Liver patients.
Place and pend orders in MiChart in accordance with approved policies, protocols, and established workflows.
Process and follow up on prior authorizations for imaging, procedures, diagnostic testing, and other services within the scope of the PSI role.
Monitor and manage assigned InBasket messages, administrative work queues, faxes, forms, and other clerical workflows.
Manage incoming and outgoing documentation through the Post Liver fax server and ensure information is appropriately routed.
Support the processing and coordination of expiring external standing laboratory orders.
Obtain, receive, upload, and appropriately route outside medical records, laboratory results, imaging reports, procedure reports, and other documentation required by the Post Liver team.
Assist with obtaining outside imaging and other clinical information needed for ongoing transplant follow-up.
Maintain accurate patient information, records, and documentation in accordance with HIPAA and organizational standards.
Verify patient demographic and insurance information as appropriate.
Communicate appointment changes, testing instructions, laboratory information, and other appropriate non-clinical information to patients and families.
Serve as a point of contact for patients and families and appropriately route clinical questions or concerns to the nurse transplant coordinator or other appropriate clinical team member.
Assist nurse transplant coordinators, providers, APPs, and other clinical staff with administrative tasks and arranging follow-up services.
Facilitate FMLA paperwork, forms, letters, prescription-related requests, and other transplant-related patient paperwork within the scope of the PSI role.
Support prior authorization workflows for procedures including MRI, CT, PET scans, and other services as appropriate.
Appropriately route medication prior authorization requests according to established departmental workflows.
Coordinate with laboratories, Radiology, procedural areas, specialty departments, referring providers, outside healthcare organizations, and other services involved in the ongoing care of Post Liver transplant recipients.
Work closely with the Post Liver team to promote timely patient follow-up, efficient workflows, and continuity of care.
Provide cross-coverage and additional clerical support within the Transplant Clinic ACU as operational needs require.
Identify workflow concerns and opportunities for improvement and communicate these to appropriate leadership.
Perform other patient services and clerical duties consistent with the Patient Services Intermediate classification and as assigned by leadership.